Adding a 'Closed' Title Box

RT Users
1

Hi List,

I am interested in adding an element to a page in a titlebox. This is easy and I have worked with this for a bit. The thing I want to know is, can you have a title box start out as ‘closed’ (Similar to clicking the ‘X’ in the upper left corner). If this is possible this would help me out a whole lot. I tried looking thru the code for TitleBoxStart and TitleBoxEnd, but I didnt see anything that was obvious.

Thanks in advance,

Dave Kettmann
NetLogic
314-266-4000

2

I guess no one knows how to do this? Or is it so easy that I’m just missing something?

Dave Kettmann
NetLogic
314-266-4000

3

Hi all,
I tired deleting a ticket and gave me the following error in the web page
but it has gone ahead and deleted the ticket from the table. When i opened
the ticket again it is not being being reflected in its or any other
queue. Any ideas as to what may be going wrong?

[Thu Jun 23 15:05:51 2005] [error]: Scrip IsApplicable 41 died. - Can’t
call method “new” without a package or object reference at
/usr/local/rt/local/lib/RT/Transaction_Overlay.pm line 910.

Stack:
[/usr/local/rt/local/lib/RT/Transaction_Overlay.pm:910]
[/usr/local/rt/local/lib/RT/Transaction_Overlay.pm:881]
[/usr/local/rt/local/lib/RT/Transaction_Overlay.pm:865]
[/usr/local/rt/local/lib/RT/Transaction_Overlay.pm:841]
[/usr/local/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Record.pm:424]
[/usr/local/rt/lib/RT/Scrip_Overlay.pm:429]
[/usr/local/rt/lib/RT/Scrips_Overlay.pm:228]
[/usr/local/rt/local/lib/RT/Transaction_Overlay.pm:160]
[/usr/local/rt/lib/RT/Record.pm:1373]
[/usr/local/rt/local/lib/RT/Ticket_Overlay.pm:3442]
[/usr/local/rt/local/lib/RT/Ticket_Overlay.pm:3179]
[/usr/local/rt/lib/RT/Record.pm:873]
[/usr/local/rt/lib/RT/Interface/Web.pm:934]
[/usr/local/rt/lib/RT/Interface/Web.pm:1048]
[/usr/local/rt/share/html/Ticket/ModifyAll.html:178]
[/usr/local/rt/share/html/autohandler:215]
(/usr/local/rt/lib/RT/Scrip_Overlay.pm:446)

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com