Adding a CF with QuickCreate and index.html

RT Users
1

Hi rt-users,

I want to extend QuickCreate to adjust a CustomField on the homepage.

I was unable to add a CF easily in index.html with the CreateTicket()
command.
Here is what I did to get it working - I’m unsure if its the best way or
not.

After going through RT::Interface::Web::CreateTicket I came up with
adding the following to Elements/CustomField

(anyone know an automated way to do this?)

<input type="hidden" value="1"

name=“Object-RT::Ticket–CustomField-1-Values-Magic” class=“hidden”>

(no value)
Canada
Europe
Global

Then in index.html I added

    my ($t, $msg) = CreateTicket(
        Queue           => $ARGS{'Queue'},
        ...

  •       'CustomField-1' =>

$ARGS{‘Object-RT::Ticket–CustomField-1-Values’}
);

This returned a RT::Ticket object (I was expecting an Id) and didn’t add
the custom field value.
Since I had the ticket I added a bit more that I would normally put in a
scrip:

if ($ticket && $ticket->Id) {
    unless ($ticket->FirstCustomFieldValue('Unit')) {
        my ($st, $msg) = $ticket->AddCustomFieldValue(
            Field => 'Unit',
            Value => $ARGS{'Object-RT::Ticket--CustomField-1-Values'},
            RecordTransaction => 0,
        );
        push @results, $msg;
    }
}

It seems to me like CreateTicket was running RT::ticket::Create instead of
RT::Ticket_Overlay::Create.

I think it might have been easier to create an Ticket/Create.html like
Element for the Dashboard.

Questions:

Should index.html run RT::Ticket or RT::Ticket_Overlay Create?
Has anyone got other suggestions for adding mandatory CF’s in QuickCreate?

I am running:
RT-5.8.8
Gentoo
Apache-2.2 mod_perl
perl-5.10.1

Thanks in advance,