Adding a button/hyperlink to external log analysis tool

Hi all,

Sorry for posting in two lists, but don’t really know where it belongs…
And I wanted to get starting in adjusting RT to our needs. (I have no experience in writing th scripts or stuff like that)
I’m running RT4.4 stable and I was querious if it is possible to add a button or linkor something in a ticket dashboard with a external request / hyperlink based on a custom field value, to for example a kibana dashboard.
The link will then take me to kibana with the search params (comming from RT) in the dashboard …

any ideas?

kind regards,

I

Hey,

This is a good topic for rt-users. I’ve removed -devel from the recipients list.On Tue, Feb 16, 2016 at 8:40 AM, it_stuff@telenet.be wrote:

Hi all,

Sorry for posting in two lists, but don’t really know where it belongs…
And I wanted to get starting in adjusting RT to our needs. (I have no
experience in writing th scripts or stuff like that)
I’m running RT4.4 stable and I was querious if it is possible to add a
button or linkor something in a ticket dashboard with a external request /
hyperlink based on a custom field value, to for example a kibana dashboard.

Yep. This is totally doable.

You can make custom fields (CFs) into links via the admin web interface.

Otherwise you can enhance RT in a multitude of ways using callbacks.

-m

Here is an example of how we have done this.

CF.{Community Bug}/TITLE:Bug’,

We’ve added this to the Format of a search under the advanced option and
added the search to a dashboard.

Hope this helps.

Best Regards,
-Jesse Jesse@bywatersolutions.comOn Tue, Feb 16, 2016 at 9:51 AM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

Hey,

This is a good topic for rt-users. I’ve removed -devel from the recipients
list.

On Tue, Feb 16, 2016 at 8:40 AM, it_stuff@telenet.be wrote:

Hi all,

Sorry for posting in two lists, but don’t really know where it belongs…
And I wanted to get starting in adjusting RT to our needs. (I have no
experience in writing th scripts or stuff like that)
I’m running RT4.4 stable and I was querious if it is possible to add a
button or linkor something in a ticket dashboard with a external request
/
hyperlink based on a custom field value, to for example a kibana
dashboard.

Yep. This is totally doable.

You can make custom fields (CFs) into links via the admin web interface.

Otherwise you can enhance RT in a multitude of ways using callbacks.

-m

RT 4.4 and RTIR Training Sessions (
http://bestpractical.com/services/training.html)

  • Hamburg Germany - March 14 & 15, 2016
  • Washington DC - May 23 & 24, 2016

Hi there,
That sounds like an end user issue (it sounds like you’re not planning on
doing dev work on RT) [BCC rt-devel to drop].
What you want is straight forward and built-in. Look at Admin->Custom
Fields->Select and click on a custom field; on the Custom Field "Basics"
tab note the “Link values to” field - the description is pretty clear.

have fun
RamOn Tue, Feb 16, 2016 at 6:40 AM, it_stuff@telenet.be wrote:

Hi all,

Sorry for posting in two lists, but don’t really know where it belongs…
And I wanted to get starting in adjusting RT to our needs. (I have no
experience in writing th scripts or stuff like that)
I’m running RT4.4 stable and I was querious if it is possible to add a
button or linkor something in a ticket dashboard with a external request /
hyperlink based on a custom field value, to for example a kibana dashboard.
The link will then take me to kibana with the search params (comming from
RT) in the dashboard …

any ideas?

kind regards,

I


RT 4.4 and RTIR Training Sessions (
http://bestpractical.com/services/training.html)

  • Hamburg Germany - March 14 & 15, 2016
  • Washington DC - May 23 & 24, 2016