Here is an example of how we have done this.
We’ve added this to the Format of a search under the advanced option and
added the search to a dashboard.
Hope this helps.
-Jesse Jesse@bywatersolutions.comOn Tue, Feb 16, 2016 at 9:51 AM, Matt Zagrabelny firstname.lastname@example.org wrote:
This is a good topic for rt-users. I’ve removed -devel from the recipients
On Tue, Feb 16, 2016 at 8:40 AM, email@example.com wrote:
Sorry for posting in two lists, but don’t really know where it belongs…
And I wanted to get starting in adjusting RT to our needs. (I have no
experience in writing th scripts or stuff like that)
I’m running RT4.4 stable and I was querious if it is possible to add a
button or linkor something in a ticket dashboard with a external request
hyperlink based on a custom field value, to for example a kibana
Yep. This is totally doable.
You can make custom fields (CFs) into links via the admin web interface.
Otherwise you can enhance RT in a multitude of ways using callbacks.
RT 4.4 and RTIR Training Sessions (
- Hamburg Germany - March 14 & 15, 2016
- Washington DC - May 23 & 24, 2016