Added user can't see queues

RT Users
1

add a new user to RT 3.4.5 and then logged in as this user. I did not
give this user granted rights (Administrator rights). When I login the
user has three choices on the left (Open Ticket, Close Ticket, New
Ticket) and on the top right Goto Ticket.

When I select new ticket. I get a heading
"Select a queue for your new ticket
" and nothing under it to select. I then login as Administrator and added a Queue, tried again with the same results.

What do I need to do?

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2

pln sky,

How you set up your privileges really depends on the number of people

who can be owners and users and what you want them to do. We are a small
to medium size shop and use RT for keeping track of all the requests we
get for software modifications, instalations, etc. Because we have
several people working in RT in the same type of work, we do NOT grant
privileges to users. We put them in groups and grant rights to the
groups for queues. This keeps maintenance to a minimum. Your situation
may be different, therefore, we need to know what you’re doing and how
many are doing it before we can advise.

Kenn
LBNL

pln sky wrote:

3

Hi Kenn

Thanks for the reponse. Right now I am trying to do a new set-up to see how it works and how to modify it for our needs.

I added a user and I’m now trying to add this user to a new group I created and the list of users only has root. I am able to login as the new user, so it exists . I don’t know what I need to do to be able to added the user to the group. I am missing something in my reading of the manual.

The original test was to add a new user and use the general queue. It did not work. There appears to be something basic, I don’t understand.From: Kenneth Crocker KFCrocker@lbl.gov
To: pln sky plnnightsky@yahoo.com
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, June 12, 2007 11:55:15 AM
Subject: Re: [rt-users] added user can’t see queues

pln sky,

How you set up your privileges really depends on the number of people

who can be owners and users and what you want them to do. We are a small
to medium size shop and use RT for keeping track of all the requests we
get for software modifications, instalations, etc. Because we have
several people working in RT in the same type of work, we do NOT grant
privileges to users. We put them in groups and grant rights to the
groups for queues. This keeps maintenance to a minimum. Your situation
may be different, therefore, we need to know what you’re doing and how
many are doing it before we can advise.

Kenn
LBNL

pln sky wrote:

add a new user to RT 3.4.5 and then logged in as this user. I did not
give this user granted rights (Administrator rights). When I login the
user has three choices on the left (Open Ticket, Close Ticket, New
Ticket) and on the top right Goto Ticket.

When I select new ticket. I get a heading
"Select a queue for your new ticket
" and nothing under it to select. I then login as Administrator and added a Queue, tried again with the same results.

What do I need to do?

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4

pln sky,

First of all, you should be signed in as root and that should give you

superuser rights. From that ability, you can do what you want. Make your
new user a Privileged user. create a group (COnfig tab). Then config the
queue to allow whatever rights you want to the new group. Your RT
Essentials should help with that. Also, the wiki has some good
explanations of what the rights mean/entail. After reading that, if you
have any specific questions, ask away.

Kenn
LBNL

pln sky wrote: