Add 'tale' link to rt emails

RT Users
1

hello list,

I am attempting to have my rt instance include a link to ‘take’ the ticket in the emails sent out by the queue I just setup.

In my template for the queue I have included this text:

Please attend to this request.

{RT->Config->Get(‘WebURL’)}Ticket/Display.html?Action=Take&id={$Ticket->id}

thank you

But no link appears in the ticket:

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“take link 3rd try”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Operations #52].

Please include the string:

     [Operations #52]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you,
                    ops@mm3.mlbam.com

Test ‘take’ link in RT

Can someone please point out what I’m doing wrong and how to correct it?

thanks!
tim

2

Hi,

Are you sure you modify correct template. For example you may be
changing global template named X while queue you test in also has
template named X.On Mon, Dec 5, 2011 at 8:50 PM, Tim Dunphy bluethundr@jokefire.com wrote:

hello list,

I am attempting to have my rt instance include a link to ‘take’ the ticket in the emails sent out by the queue I just setup.

In my template for the queue I have included this text:

Please attend to this request.

{RT->Config->Get(‘WebURL’)}Ticket/Display.html?Action=Take&id={$Ticket->id}

thank you

But no link appears in the ticket:

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“take link 3rd try”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Operations #52].

Please include the string:

    [Operations #52]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                   Thank you,
                   ops@mm3.mlbam.com

Test ‘take’ link in RT

Can someone please point out what I’m doing wrong and how to correct it?

thanks!
tim

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.