Add search results into RT at a Glance

I am attempting to setup useful defaults for new users and 2 related
questions spring to mind:

  1. Is it possible within the existing framework to add a box to ‘RT at a
    glance’ that displays the search results for a saved search?

  2. It would be convenient to create and save search templates. Is it
    possible to insert variables into queries?
    e.g. save a search like Queue=‘support’ and (status = ‘new’ or status =
    ‘open’) and (Owner = ‘’ or Owner = ‘nobody’)

where is filled by the ownerId of the person currently
accessing the UI. Or would this result in too much of a security risk
without significant extra work?

Duncan Hutty
System Administrator
Electrical and Computer Engineering
Carnegie Mellon University

I am attempting to setup useful defaults for new users and 2 related
questions spring to mind:

  1. Is it possible within the existing framework to add a box to ‘RT at a
    glance’ that displays the search results for a saved search?

  2. It would be convenient to create and save search templates. Is it
    possible to insert variables into queries?
    e.g. save a search like Queue=‘support’ and (status = ‘new’ or status =
    ‘open’) and (Owner = ‘’ or Owner = ‘nobody’)

where is filled by the ownerId of the person currently
accessing the UI. Or would this result in too much of a security risk
without significant extra work?

Those boxes aren’t much more than a query display. Use the
html/Elements/MyRequests page as an example to create your own and
then add it to the index.html page.

Andy Harrison