I’m customizing RT before releasing it locally and I was looking at the Queue List, where we can find the fields ( New - Open - Stalled )
My question is, if we can add a new column there, such as ( Solved ) so that if someone wants to consult a solved ticket or simply review it, they can find it more easily.
Browsing through the settings I have not found anything, perhaps I am blind.
Also, consulting the main website of Best Practical I have seen in an image that they have an extra field, perhaps that is it.
I believe the reason you can’t do this without some hacking is because every ticket in your system should eventually end up in an inactive status. Meaning the homepage would need to get a count for every ticket initial, active and inactive each time someone loads the page