Add Priority Field to Update.html

RT Version: 3.6

Hi all,

What I am trying to do is add a priority field to the Update.html so
users can change priority of a ticket on comment and replies.

I have had a go at getting this working but can’t get the priority field
to update when the comment/reply is saved, I think I’m missing something
in Display.html.

Has anyone had any experience in this and can point me in the right
direction.

Many Thanks

Dax

What I am trying to do is add a priority field to the Update.html so users can change priority
of a ticket on comment and replies.

I have had a go at getting this working but can’t get the priority field to update when the
comment/reply is saved, I think I’m missing something in Display.html.

Has anyone had any experience in this and can point me in the right direction.

Without knowing what changes you’ve made, it is almost impossible to
say what went wrong.

3.6 should support setting priority and finalpriority from Update.html
but since you didn’t mention which version of 3.6 you’re running
(hopefully the versions with security patches) nobody can check.

-kevin