Add Phone # to ticket info

RT Users
1

Is it possible to pull the “Work #” from the users info and put it in
the ticket information? We are populating it from our active directory,
and it would be hand to have easy access to the number to call the
person.

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy

2

Hmm, useally this is be done by the More About Window i think. But you can
enhance this Module with the needed information.

Torsten2006/9/26, Ryan Hardester ryan.hardester@ci.tracy.ca.us:

Is it possible to pull the “Work #” from the users info and put it in
the ticket information? We are populating it from our active directory,
and it would be hand to have easy access to the number to call the
person.

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy

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Torsten Brumm

http://www.torsten-brumm.de