i would like to know how i can add owners on RT ?
Owners are privileged users who have the OwnTicket permission on a given queue.
One of the easiest ways (initially, for a small setup) is to create an Owners Group, add people to that group and under Admin ->Global ->Group Rights type in Owner in the Add Group field and the select “Own Tickets” under the “Rights for Staff” tab.
Then save changes and you should be good to go.
it works , thank you jeff