Add new Ticket status

RT Users
1

Hello all,

is it possible to add a new status for the ticket ? Now I can only choose (new, open, stalled, resolved, rejected, deleted).

Many Thanks !!!

Best regards,
Tariq

2

Hello all,

is it possible to add a new status for the ticket ? Now I can only choose (new, open, stalled, resolved, rejected, deleted).

Many Thanks !!!

Look at this in RT_Config.pm:

Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(resolved rejected deleted));

and adjust it to RT_SiteConfig.pm as needed.