2 Questions on RT command line tools. Using version 3.6.3 here.
- I’ve used “rt-crontool” to add comments to tickets based on a scheduled
query and like that functionality.
Is there a way to add comments to tickets on the fly using the "rt"
I’ve looked at the help and examples and did not see anything obvious.
- I know the “rt” CLI interface can make use of environment variables like
RTUSER, RTPASSWD, RTSERVER, etc…
Can the rt-crontool use these as well? It seems to only utilize the
credentials of the logged on user and ignores the environment settings.
Thanks in advance!