Add columns (Queue List)

1

Hi,

I have “Queue List” which displays 3 columns: New, Open,Stalled.
I would like to add “Resolved” in this.

Is it possible to modify? If anyone could guide me to the proper direction, it would be appreciated.

Thanks

2

I think you’d probably have to make a local overlay copy of html/Elements/QueueSummaryByLifecycle and./or html/Elements/QueueSummaryByStatus as both of find statuses that are “initial” and “active”, where as the resolved status is usually “inactive”.

3

I upgraded from 3.8.8 to 4.4.4.
Not possible to edit the “Queue list” and and the “resolved” tickets?

4

You will have to edit the files that Green Jim mentioned above, since Queue List is a portlet and not just a saved search.