Add Attachments to Custom Template

RT Users
1

Hi,

I have a template that emails a group when a ticket changes queue with the
details of the request. I need to add the attachments to the email, but I
cant figure out whats required to add the attachments.

Condition : On Queue Change
Action : Notify Other Recipients
Template : “My Template Name”
Stage : Transaction Create

Template - “My Template Name”

$group->LoadUserDefinedGroup(“My Group”);
$group->MemberEmailAddressesAsString; }

{$Ticket->Transactions->First->Content()}

Anyone have a script that adds attachments ?

Any help much appreciated.

View this message in context: http://requesttracker.8502.n7.nabble.com/Add-Attachments-to-Custom-Template-tp54247.html

2

Have you seen the following?

http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mailOn Tue, Jun 11, 2013 at 8:12 PM, globo michael.obrien@globoforce.comwrote:

Hi,

I have a template that emails a group when a ticket changes queue with the
details of the request. I need to add the attachments to the email, but I
cant figure out whats required to add the attachments.

Condition : On Queue Change
Action : Notify Other Recipients
Template : “My Template Name”
Stage : Transaction Create

Template - “My Template Name”

To: { my $group = RT::Group->new( $RT::SystemUser );
$group->LoadUserDefinedGroup(“My Group”);
$group->MemberEmailAddressesAsString; }

{$Ticket->Transactions->First->Content()}

Anyone have a script that adds attachments ?

Any help much appreciated.

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Add-Attachments-to-Custom-Template-tp54247.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

thanks Ruslan for the link.

I made the changes and now I get the images as
[cid:image001.jpg@018998C2.1ErttE250] in the email notifications. Is there
anyway to get the images to attached to the email or to get the image to
display correctly ?

View this message in context: http://requesttracker.8502.n7.nabble.com/Add-Attachments-to-Custom-Template-tp54247p54251.html