Add and close by email

RT Users
1

How would I set up an email address that would log and close a call
automatically? I suspect what I need is a distinct queue that
automatically closes a call when it is logged, or is there a better way?

Thanks

2

How would I set up an email address that would log and close a call
automatically? I suspect what I need is a distinct queue that
automatically closes a call when it is logged, or is there a better way?

Our next-generation command-by-mail gateway: