Add a custom status

RT Users
1

Greetings all,

Is there a way to add a custom status to RT? Specifically, I’d like
something that is between “open” and “resolved” for my developers that isn’t
"stalled" that indicates it’s completed but not in production…a status
like “pending”. While I’m figuring out the specific word to use - can anyone
direct me on how to add the additional status to the drop down? Any help
would be appreciated…

-Chris

PS. Running Ubuntu Server, RT 3.8.1

2

Hi Chris,

Is there a way to add a custom status to RT? Specifically, I’d like something
that is between “open” and “resolved” for my developers that isn’t “stalled”
that indicates it’s completed but not in production…a status like “pending”.
While I’m figuring out the specific word to use - can anyone direct me on how
to add the additional status to the drop down? Any help would be
appreciated…

You can find this at the wiki by searching for ³custom status²

http://wiki.bestpractical.com/view/CustomStatuses

PS. Running Ubuntu Server, RT 3.8.1

(see the very bottom for the 3.8.x syntax)

Hope that helps,
Erik

3

Hi,

I’m doing the same, and I have tried two possibilities but anything has run.
When I finish, I’ll tell us the solution that I have installed in the
production server.

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

size=2 width=“100%” align=center>De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Chris Nelson
Enviado el: martes, 25 de noviembre de 2008 18:00
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] Add a custom status

Greetings all,

Is there a way to add a custom status to RT? Specifically, I’d like
something that is between “open” and “resolved” for my developers that isn’t
“stalled” that indicates it’s completed but not in production…a status
like “pending”. While I’m figuring out the specific word to use - can anyone
direct me on how to add the additional status to the drop down? Any help
would be appreciated…

-Chris

PS. Running Ubuntu Server, RT 3.8.1