I’m an RT beginner but would really like to improve… I bought the book
I installed RT3.8.4 with mysql.
My goal is that all messages sent to RT are also going to a second
mailbox that would be used in case of a disaster on RT.
I have an alias that is used by customers to open ticket that goes in 2
mailboxes (one polled by RT and other that is “sleeping” waiting for the
I want RT to Bcc the backup mailbox for every correspondance. I simply
added ‘Bcc: email@example.com’ in my correspondence template. And
that more or less works (the template called by ‘on correspond notifiy
requestor and ccs’)
I also have the ‘on correpond notify other recipients’ in case I add
My problem is that the system sends 2 emails:
- one for requestor and the Bcc backup email address
- one for the people cced (that I need to tick everytime)
Why does the system do that? Can’t it send a single email and avoid the
need to tick every person I want to cc? Is this due to my Bcc hack? How
could I get all people in the same email (Bcc, cced, manally added other
recipients and reuestor)?
Can anyone help me on that?
Sorry again if the answer is obvious or clearly available on some well
known forum. Feel free to redirect me to the good place where there are
all these kind of tips for beginners.
Thanks a lot!
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