AD ExternalAuth create user

RT Users
1

Hi. I got ExternalAuth working with Win2k3 AD. My next step is to
import tickets from our old system into the new system. I already wrote
a script that does this via the command line rt interface. The one
problem I’m having is that I need some users to already have a uid in RT
(ie. they’ve already logged in once and RT auth’d them with AD and
created a user account) so I can assign the imported ticket to them.

Finally, my question: :slight_smile:
Is there any way for me to import a few users into RT? I looked for a
script that would import users from AD into RT, but couldn’t find anything.

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

2

I think this is what you are looking for RT-Extension-LDAPImport-0.36 - Import Users from an LDAP store - metacpan.org

Run that with cron to do a regular import.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of John Alberts
Sent: Thursday, September 09, 2010 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] AD ExternalAuth create user

Hi. I got ExternalAuth working with Win2k3 AD. My next step is to
import tickets from our old system into the new system. I already wrote
a script that does this via the command line rt interface. The one
problem I’m having is that I need some users to already have a uid in RT
(ie. they’ve already logged in once and RT auth’d them with AD and
created a user account) so I can assign the imported ticket to them.

Finally, my question: :slight_smile:
Is there any way for me to import a few users into RT? I looked for a
script that would import users from AD into RT, but couldn’t find anything.

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Thanks. I’ll give that a try.

JohnOn 09/09/2010 10:18 AM, Jason Ledford wrote:

I think this is what you are looking for
RT-Extension-LDAPImport-0.36 - Import Users from an LDAP store - metacpan.org

Run that with cron to do a regular import.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of John
Alberts
Sent: Thursday, September 09, 2010 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] AD ExternalAuth create user

Hi. I got ExternalAuth working with Win2k3 AD. My next step is to
import tickets from our old system into the new system. I already wrote
a script that does this via the command line rt interface. The one
problem I’m having is that I need some users to already have a uid in RT
(ie. they’ve already logged in once and RT auth’d them with AD and
created a user account) so I can assign the imported ticket to them.

Finally, my question: :slight_smile:
Is there any way for me to import a few users into RT? I looked for a
script that would import users from AD into RT, but couldn’t find
anything.

Thanks

–
John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

4

I actually couldn’t get ldapimport to import any users for me although
it did auth properly.

In any case, I just realized I can simply create the user in the web ui
and as long as the username and email address match, it works fine.

ThanksOn 09/09/2010 10:26 AM, John Alberts wrote:

Thanks. I’ll give that a try.

John

On 09/09/2010 10:18 AM, Jason Ledford wrote:

I think this is what you are looking for
RT-Extension-LDAPImport-0.36 - Import Users from an LDAP store - metacpan.org

Run that with cron to do a regular import.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of John
Alberts
Sent: Thursday, September 09, 2010 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] AD ExternalAuth create user

Hi. I got ExternalAuth working with Win2k3 AD. My next step is to
import tickets from our old system into the new system. I already wrote
a script that does this via the command line rt interface. The one
problem I’m having is that I need some users to already have a uid in RT
(ie. they’ve already logged in once and RT auth’d them with AD and
created a user account) so I can assign the imported ticket to them.

Finally, my question: :slight_smile:
Is there any way for me to import a few users into RT? I looked for a
script that would import users from AD into RT, but couldn’t find
anything.

Thanks

–
John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

–
John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com
cell: 1-508-878-2197