I just realized that in lib/RT/Action there are a couple of
actions (OpendDependent.pm and StallDependent.pm) that look like doing
what I wanted (changing the status of a ticket when it becomes
dependent/ free from dependencies).
But the system appears to ignore them because they are not described in
etc/insertdata (and I did not discover a way of adding actions to the DB
after creation). Too bad. Is there a specific reason? Is there any
workaround?
Alvise
Alvise Nobile, Scientific Computing Section
The Abdus Salam International Centre for Theoretical Physics
Address: str. Costiera 11, I-34100 Trieste, Italy
Tel: +39-040-2240-391 Fax: +39-040-224163/224559
They were prototype code that wasn never really ready for production.
I suspect it would require some coding to make them go (in addition
to the rows in the database)
-jOn Fri, Dec 28, 2001 at 08:36:37PM +0100, Alvise Nobile wrote:
I just realized that in lib/RT/Action there are a couple of
actions (OpendDependent.pm and StallDependent.pm) that look like doing
what I wanted (changing the status of a ticket when it becomes
dependent/ free from dependencies).
But the system appears to ignore them because they are not described in
etc/insertdata (and I did not discover a way of adding actions to the DB
after creation). Too bad. Is there a specific reason? Is there any
workaround?
Alvise
Alvise Nobile, Scientific Computing Section
The Abdus Salam International Centre for Theoretical Physics
Address: str. Costiera 11, I-34100 Trieste, Italy
Tel: +39-040-2240-391 Fax: +39-040-224163/224559
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.