Action to Modify Custom Field

RT Users
1

Has anyone written an action to change a custom field?

I’d like to set a certain custom field on-create.

Thanks,
Vin

2

Vincent,
Have a look at ExtractCustomFieldValues found at:
http://wiki.bestpractical.com/cgi-bin/index.cgi?ContributedScrips

Real good code from Dirk Pape and works great for us.-----Original Message-----
From: Vincent J. Bono [mailto:vbono@vinny.org]
Sent: Tuesday, March 23, 2004 4:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Action to Modify Custom Field

Has anyone written an action to change a custom field?

I’d like to set a certain custom field on-create.

Thanks,
Vin
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3

I have looked at that but it always wants to extract a value from an email.

I need to set it no matter how the ticket is created.

I guess I could hac kthe code though.

vbFrom: “Fronenbroek, Kick” kfronenbroek@chello.com
To: “‘Vincent J. Bono’” vbono@vinny.org;
rt-users@lists.bestpractical.com
Sent: Tuesday, March 23, 2004 11:08 AM
Subject: RE: [rt-users] Action to Modify Custom Field

Vincent,
Have a look at ExtractCustomFieldValues found at:
Request Tracker Wiki

Real good code from Dirk Pape and works great for us.

-----Original Message-----
From: Vincent J. Bono [mailto:vbono@vinny.org]
Sent: Tuesday, March 23, 2004 4:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Action to Modify Custom Field

Has anyone written an action to change a custom field?

I’d like to set a certain custom field on-create.

Thanks,
Vin

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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm