Action List

RT Users
1

What is the Actiopn NotifyOtherRecipients in the
Action List. Can I specify a group of people.
I want to send an email on events to all owners of the
queue, Is there a way to do that. Can I specify custom
list

Thanks
Niranjan

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2

Niranjan Patel wrote:

What is the Actiopn NotifyOtherRecipients in the
Action List. Can I specify a group of people.

It notifies the addresses in the “Cc” and “Bcc” boxes
on the “Update Ticket” screen.

I want to send an email on events to all owners of the
queue, Is there a way to do that. Can I specify custom
list

What do you mean by “owners of the queue” ?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

By owner of the queue I meant persons who can own
tickets in that queue.
I got a way out I add them as admincc and create a
script on transaction notify admincc with template…— Phil Homewood pdh@snapgear.com wrote:

Niranjan Patel wrote:

What is the Actiopn NotifyOtherRecipients in the
Action List. Can I specify a group of people.

It notifies the addresses in the “Cc” and “Bcc”
boxes
on the “Update Ticket” screen.

I want to send an email on events to all owners of
the
queue, Is there a way to do that. Can I specify
custom
list

What do you mean by “owners of the queue” ?

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891
3630
SnapGear - Custom Embedded Solutions and Security
Appliances

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