Action: Extract Custom Field Values - RT don't show me this option

Hello Everyone!

By following the instructions to install the “ExtractCustomFieldValues”

(https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues)

And that:

http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket
+custom+field+values++from+email

I’ve installed the package on RT 4.09 ;

Created a custom field “Mobile Phone” ;

Created a template “Extract Custom Field Values”, type “Simple” + content:
Mobile Phone|Body|Mobile Phone->(.+)$|q on My Queue

At this point …works fine!

When I tried to create the Scrip, I can’t see the Action “Extract Custom
Field Valeus”

Description: ExtractCF
Condition: On Create
Action: (Extract Custom Field Values ) ??? I can’t see…:L
Template: Global template: CustomFieldExtract
Stage: TransactionCreate

Any ideas?

On RT_Config.pm:

Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail
RT::Extension::ExtractCustomFieldValues));

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

Looking into /var/log/syslog, I have nothing!

Tks,

Marcelo Calado.

Hello Everyone!

Hi Marcelo,
When I tried to create the Scrip, I can’t see the Action “Extract Custom Field Valeus”

Did you run “make initdb” from the ExtractCustomFieldValues directory? That adds the necessary Action record to your database. Everything else looks to be in order.

Tks,

Marcelo Calado.

Thanks,

Shawn

Hi Shawn,

I didn’t run! I’ve forgot about them!

Today I did a lot of test and its works fine!

To extract to ticket, ok! Nice…:slight_smile:

Is there a way to extract field values from mail and record this on Users
custom fileds?

I have customer information to record on User Custom Field!

I have on my Queue “Ticket Custom Fields” or “Transaction Custom Fields”,
ok!

I’d like to extract from mail to Users (Organization, Address1, City,
Phone…and them)

Thanks

Marcelo Calado.From: Marcelo Calado | TBS TAX Services [mailto:mcalado@tbstaxservices.com]
Sent: Monday, November 16, 2015 5:18 PM
To: ‘rt-users’ rt-users@lists.bestpractical.com
Subject: Action: Extract Custom Field Values - RT don’t show me this option

Hello Everyone!

By following the instructions to install the “ExtractCustomFieldValues”

(https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues)

And that:

http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket
+custom+field+values++from+email

I’ve installed the package on RT 4.09 ;

Created a custom field “Mobile Phone” ;

Created a template “Extract Custom Field Values”, type “Simple” + content:
Mobile Phone|Body|Mobile Phone->(.+)$|q on My Queue

At this point …works fine!

When I tried to create the Scrip, I can’t see the Action “Extract Custom
Field Valeus”

Description: ExtractCF
Condition: On Create
Action: (Extract Custom Field Values ) ??? I can’t see…:L
Template: Global template: CustomFieldExtract
Stage: TransactionCreate

Any ideas?

On RT_Config.pm:

Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail
RT::Extension::ExtractCustomFieldValues));

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

Looking into /var/log/syslog, I have nothing!

Tks,

Marcelo Calado.