Sorry for the delayed response. See inlines.
- Are there any differences between your Global settings and the
Queue settings in question?
Yes, but not in a contradictory manner as shown below:
Everyone CommentOnTicket CommentOnTicket
Privileged CreateSavedSearch -
ModifySelf As listed in my previous email, I had incrementally
- I’m not sure if you are talking about the “Show Results” letting
users see the Queue or if you are talking about seeing a Queue in
the drop-down for "Creating a Ticket. If the the first, where do you
give the right “ShowSavedSearch”?
Here is a clarification for what I am after. From the "RTat a glance"
a) if you were to click on any of the Queues that show up here, you
will be taken to another page which reflects the number of tickets
found for the selected Queue.
b) At this stage:
b.1) Presently, both the “Ticket No” & “Subject” are hyperlinked.
b.2) As such if you were to select “Ticket No” or “Subject” you
will be taken to a page that contains
all details corresponding to that Ticket (i.e., Ticket Metatdata,
Custom Fields, People, History, reminders, Dates, Links, etc.)
-What I am after, is (using ACL's) to allow the user to get to
stage “b.1” above, but not to be allowed to go to stage “b.2” (i.e.,
“Ticket No” & “Subject” stop
being hyperlinked items). That is I don’t want some users to see
all details corresponding to a Ticket, but I want to give them the
chance to see some
high-level attributes (i.e., Ticket No) corresponding to Tickets
in a Queue.
If this is not doable, it may be a "feature request".