Acknowledgment Emails

RT Users
1

Is there a way to disable sending acknowledgment Emails when a user is
automatically added when an Email request is received?

I wish to quietly open up the use of RT internally to our sys admins for
extended testing and learning before publicly announcing it. This can be
accomplished by adding RT as a member to a well known Email alias for
requests/problems. Also, authentication is done by LDAP, so user password
is not an issue.

Thanks, in advance, for your help,

Mike

2

Is there a way to disable sending acknowledgment Emails when a user is
automatically added when an Email request is received?

Delete your “On Create Autorespond” scrip, then put it back when you
want to autorespond. (Or edit the Autorespond template to e-mail it
to yourself during the testing period. There’s more than one way to
do it!)

Eleanor J. (Piglet) Evans, eje@panix.com
Customer Support, (212) 741-4400