It must be my month. Last week it was a crashing hard drive on the
machine running RT(2). Just got it 99% back up and was finishing it off
using the documentation on the website this AM then the whole site
changed! Not more RT2.
So getting beyond the the sob story I’ll ask my questions.
I was fiddling with the database and RT while a user was trying to add
comments on a ticket when I happened to restart RT (Apache). I now have a
bogus entry that needs some modification. Despite my recommendation to
just make a correcting entry I’m suppose to modify the entry. The problem
is I can’t figure out which table it is in. I’m no SQL newbie and the
missing RT2 documentation have contrived. Where are the comments stored?
Second question concerns sessiondata. If I shut Apache down can I delete
the stuff in sessiondata? I remember reading about this but that was
several months ago.
TIA,
Rod
"Open Source Software - Sometimes you get more than you paid for…"
It must be my month. Last week it was a crashing hard drive on the
machine running RT(2). Just got it 99% back up and was finishing it off
using the documentation on the website this AM then the whole site
changed! Not more RT2.
fsck.com/rtfm/
We’ll work on getting a link to the old docs back up.
TIA,
Rod
“Open Source Software - Sometimes you get more than you paid for…”
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fsck.com/rtfm/
We’ll work on getting a link to the old docs back up.
Once again you prove to be ‘da man’. Thanks.
BTW, both last week and this I had plans to install RT3 and migrate our
data over after your talk at OSCON. Both weeks something got broke that
prevented it but I will win out in the end.
And for those that were not fortunate enough to attend OSCON I suggest
you contact O’Reilly and Associates about a RT Book. Though Jesse and
Robert’s presentation had to be lightening quick to cover what they wanted
cover it was good and ‘kind of’ based on a book idea. (Robert did I catch
the hint? 
Again thanks for the pointer to the RT2 docs.
Rod
“Open Source Software - Sometimes you get more than you paid for…”