I need to attach the notes from an approval denial to an outgoing email.
My idea was to:
From the originating queue:
On status change to rejected
using a template that adds the notes to the end.
How do I add the notes? I can get the “ticket” via Links, I just don’t
know how to get the attachment form the “approval ticket”.
York University, Computing and Network Services
Information Security - Senior Information Security Analyst
I have not failed. I have just I don’t know the secret to success,
found 10,000 ways that don’t work. but the secret to failure is
trying to please everybody.
- Thomas Edison - Bill Cosby