Accessing asset data

Hi all,

I’m trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn’t get them to fire when working with assets. I’m now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
asset.
Could someone point me in the right direction for this project?

Thanks!
Matt

View this message in context: http://requesttracker.8502.n7.nabble.com/Accessing-asset-data-tp63221.html

It would make sense to me to have a queue for meter readings, where each reading is a ticket that’s associated with the meter asset.

Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
cam2@cornell.edu
607-255-3344On 12/22/16, 6:53 PM, “rt-users on behalf of StreatsAhead” <rt-users-bounces@lists.bestpractical.com on behalf of matt.streatfield@sol1.com.au> wrote:

Hi all,

I'm trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn't get them to fire when working with assets. I'm now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
asset.
Could someone point me in the right direction for this project?

Thanks!
Matt



View this message in context: http://requesttracker.8502.n7.nabble.com/Accessing-asset-data-tp63221.html