Access to article content via plugin

RT Developers
1

Hello to all.
I have to develop a plugin for RTIR to collect X data from an RT article.
I have managed to access the basic content of the article through the RT::Article module but I can’t manage to show the content of the article which is what I’m really interested in.
Do you have any suggestions please?
Thank you very much and best regards.

2

The article content is stored as a Custom Field called “Content”, attached to the Article object. As RT::Article inherits from RT::Record in a similar way that RT::Ticket does, you can use methods from RT::Record to access and manipulate the custom field.

Here’s a simple example script that will get the name and contents (if any) of an article for you given its ID on the command line:

#!/usr/bin/perl                                                                 
                                                                                
use strict;                                                                     
use warnings;                                                                   
use lib '/opt/rt5/lib';                                                         
use lib '/opt/rt5/etc';                                                         
use lib '/opt/rt5/local/lib';                                                   
use lib '/opt/rt5/local/etc';                                                   
use RT -init;                                                                   
use RT::Article;

my $currentUser = RT::CurrentUser->new(RT::SystemUser);
my $article = RT::Article->new( $currentUser );

my $articleId =	shift || 1;
$article->Load($articleId);
print "Name: ".$article->Name()."\n";
print $article->CustomFieldValuesAsString("Content")."\n";
3

Thank you very much for your reply @GreenJimll, it works perfectly :-).