Access tickets and receive replies without web access

Hi

I won’t have access to our ticket system through web for next about a month.

I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly running the rt from cli to generate the new ticket list.

As far actually working on ticket I should be able to use the rt cli
and my mua mutt.

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

I am using RT 3.4.5On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal vadud3@gmail.com wrote:

Hi

I won’t have access to our ticket system through web for next about a month.

I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly running the rt from cli to generate the new ticket list.

As far actually working on ticket I should be able to use the rt cli
and my mua mutt.

Thanks


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Ok in scrip section of the queue, that I am interested in, I am trying
to create a new scrip.

Condition: On Create
Action: Notify AdminCCs
Template: Global Template: Autoreply

I put myself in the AdminCC group so I can get an email for any ticket
get created

Now if I set the `Action:’ to “User Defined” I will just need to
fill up the box “Custom action preparation code:” correct?

What would be simple code I can put there so I (me@here.com) can
receive an email when
a ticket gets created?

I am looking at http://wiki.bestpractical.com/view/WriteCustomAction
but still not sure how to
achieve it with really simple code.

I also am looking at the RT Essentials Book on Scrip chapter (chp 6)
and not able to fig out what
would be a simple line to code for the user defined action to be
notified on ticket create

Any help would be appreciatedOn Mon, Aug 25, 2008 at 12:00 PM, Asif Iqbal vadud3@gmail.com wrote:

I am using RT 3.4.5

On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal vadud3@gmail.com wrote:

Hi

I won’t have access to our ticket system through web for next about a month.

I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly running the rt from cli to generate the new ticket list.

As far actually working on ticket I should be able to use the rt cli
and my mua mutt.

Thanks


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu