Access-denied for rt_user on make install

RT Users
1

On make install this is what I get. I am sure there is a simple solution,
but I am new enough that I don’t why this is occurring.
R

e]0;root@support: /tmp/rt-2-0-9a[root@support rt-2-0-9]# make install
mkdir -p //opt/rt2/bin
mkdir -p //opt/rt2/WebRT/data
mkdir -p //opt/rt2/WebRT/sessiondata
mkdir -p //opt/rt2/etc
mkdir -p //opt/rt2/lib
mkdir -p //opt/rt2/WebRT/html
mkdir -p //opt/rt2/local/WebRT/html
/usr/bin/perl tools/initdb ‘mysql’ ‘/usr’ ‘localhost’ ‘’ ‘root’ ‘rt2’ create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql ‘//opt/rt2/etc/acl.mysql’
/usr/bin/perl -p -i -e " s’!!DB_TYPE!!’“mysql”‘g;
s’!!DB_HOST!!’“localhost”‘g;
s’!!DB_RT_PASS!!’“rt_pass”‘g;
s’!!DB_RT_HOST!!’“localhost”‘g;
s’!!DB_RT_USER!!’“rt_user”‘g;
s’!!DB_DATABASE!!’“rt2”‘g;" //opt/rt2/etc/acl.mysql
bin/initacls.mysql ‘/usr’ ‘localhost’ ‘’ ‘root’ ‘xxxxxx’ ‘rt2’
’//opt/rt2/etc/acl.mysql’
Enter the mysql administrator’s database password to create a new user for
RT
Enter the mysql administrator’s database password to nondestructively reload
the database
/usr/bin/perl tools/initdb ‘mysql’ ‘/usr’ ‘localhost’ ‘’ ‘rt_user’ 'rt2’
insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
‘rt_user@localhost’ (Using password: YES) at tools/initdb line 144
Access denied for user: ‘rt_user@localhost’ (Using password: YES) at
tools/initdb line 144, line 1.
make: *** [initdb.rtuser] Error 255

2

On make install this is what I get. I am sure there is a simple solution,
but I am new enough that I don’t why this is occurring.
R

e]0;root@support: /tmp/rt-2-0-9a[root@support rt-2-0-9]# make install
mkdir -p //opt/rt2/bin
mkdir -p //opt/rt2/WebRT/data
mkdir -p //opt/rt2/WebRT/sessiondata
mkdir -p //opt/rt2/etc
mkdir -p //opt/rt2/lib
mkdir -p //opt/rt2/WebRT/html
mkdir -p //opt/rt2/local/WebRT/html
/usr/bin/perl tools/initdb ‘mysql’ ‘/usr’ ‘localhost’ ‘’ ‘root’ ‘rt2’ create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql ‘//opt/rt2/etc/acl.mysql’
/usr/bin/perl -p -i -e " s’!!DB_TYPE!!‘“mysql”‘g;
s’!!DB_HOST!!’“localhost”‘g;
s’!!DB_RT_PASS!!‘“rt_pass”‘g;
s’!!DB_RT_HOST!!’“localhost”‘g;
s’!!DB_RT_USER!!‘“rt_user”‘g;
s’!!DB_DATABASE!!’“rt2”'g;" //opt/rt2/etc/acl.mysql
bin/initacls.mysql ‘/usr’ ‘localhost’ ‘’ ‘root’ ‘xxxxxx’ ‘rt2’
‘//opt/rt2/etc/acl.mysql’
Enter the mysql administrator’s database password to create a new user for
RT
Enter the mysql administrator’s database password to nondestructively reload
the database
/usr/bin/perl tools/initdb ‘mysql’ ‘/usr’ ‘localhost’ ‘’ ‘rt_user’ ‘rt2’
insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
‘rt_user@localhost’ (Using password: YES) at tools/initdb line 144
Access denied for user: ‘rt_user@localhost’ (Using password: YES) at
tools/initdb line 144, line 1.
make: *** [initdb.rtuser] Error 255

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If your user cration script is not being run correctly, then the user does
not have the rights to accomplish what it is trying to do. Try removing
the first two lines of the acl.mysql file under etc under rt-2-0-9 and
then running th install process. Sometimes mysql databases do not like the
delte commands provided by Jesse.
Sincerely,
-James Adam Sigler-

James Adam Sigler
College of Computing
Georgia Tech
Phone: 404-385-0391
Office: CoC 211
Email: hollow1@cc.gatech.edu