Accented Character in Subject - Email is not sent

RT Users
1

Hi,

I have a RT 3.8.8 which was upgraded from 3.8.5.

The problem is when I answer a ticket via e-mail, and use accented chars in
the Subject. RT replaces these chars with a ? , and does not send the e-mail
(to AdminCc).
Also, the chars are replaced in the body of the message with ? .

My outputEncoding is uft-8 (default). I tried to change
to Set($EmailOutputEncoding, ‘iso-8859-1’); , but it did not work too.

Any ideas?

Thanks in advance.

Sergio Roberto Charpinel Jr.

2

I just submitted a patch for this:

http://issues.bestpractical.com/Ticket/Display.html?id=16052;user=guest;pass=guest
Mathieu Longtin
1-514-803-8977On Wed, Dec 1, 2010 at 8:42 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Hi,

I have a RT 3.8.8 which was upgraded from 3.8.5.

The problem is when I answer a ticket via e-mail, and use accented chars in
the Subject. RT replaces these chars with a ? , and does not send the e-mail
(to AdminCc).
Also, the chars are replaced in the body of the message with ? .

My outputEncoding is uft-8 (default). I tried to change
to Set($EmailOutputEncoding, ‘iso-8859-1’); , but it did not work too.

Any ideas?

Thanks in advance.

–
Sergio Roberto Charpinel Jr.

3

Mathieu,

Thanks very much.

I still have a little problem. When I answer the ticket from gmail, for
example, the encoding still not right.
But in RT it is fine.2010/12/1 Mathieu Longtin mathieu@closetwork.org

I just submitted a patch for this:

http://issues.bestpractical.com/Ticket/Display.html?id=16052;user=guest;pass=guest

Mathieu Longtin
1-514-803-8977

On Wed, Dec 1, 2010 at 8:42 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Hi,

I have a RT 3.8.8 which was upgraded from 3.8.5.

The problem is when I answer a ticket via e-mail, and use accented chars
in the Subject. RT replaces these chars with a ? , and does not send the
e-mail (to AdminCc).
Also, the chars are replaced in the body of the message with ? .

My outputEncoding is uft-8 (default). I tried to change
to Set($EmailOutputEncoding, ‘iso-8859-1’); , but it did not work too.

Any ideas?

Thanks in advance.

–
Sergio Roberto Charpinel Jr.

Sergio Roberto Charpinel Jr.