Absolute URL in parent/child ticket links

RT Users
1

Hi all,

I have an issue with the links to parent/child tickets in the links
section of the ticket view. (RT-3.8.1 gentoo)

They are absolute, and not relative.

  • I have users logging on to the same RT from different domains, but all
    parent/child tickets link to the     mydomain.com domain, which is in my
    RT_SiteConfig.pm

    I couldn’t understand the URL functions of RT’s innards, so can anyone
    provide me with a quick solution to this issue?

    I have:

    RT_SiteConfig.pm:Set($Organization , “mydomain.com”);
    RT_SiteConfig.pm:Set($WebBaseURL , “http://rt.mydomain.com:$WebPort”);

    in my RT_SiteConfig.pm,

    Could I just remove the WebBaseURL altogether?

    Thanks in Advance

    Woody.

    • 2

    Hi all,

    Sorry to reply to my own post, but I’ve had no reply, and am wondering
    if I’m asking a really stupid question, or something obvious.

    Please let me know if this is the case, as I can’t figure it out myself :frowning:

    Woody.

    Woody - Wild Things wrote:

    3

    Sorry to reply to my own post, but I’ve had no reply, and am wondering
    if I’m asking a really stupid question, or something obvious.

    Please let me know if this is the case, as I can’t figure it out
    myself :frowning:

    You have to locally change Elements/ShowLinks (and possibly
    URI.pm). Because a Ticket can “Refer To” an external URI, RT
    generates full URI for every link.

    -kevin

    4

    Kevin Falcone wrote:

    You have to locally change Elements/ShowLinks (and possibly
    URI.pm). Because a Ticket can “Refer To” an external URI, RT
    generates full URI for every link.

    Thanks Kevin,

    I’d looked at ShowLinks, and then on to URI.pm, but I’m afraid the perl
    is beyond me.

    I understand now why its a full URI, but I don’t think I need to refer
    to external URIs. I’m sure it’d be a simple code change to remove the
    domain part of the URI, but I can’t see how it gets added. Could anyone
    suggest what I should change for relative URIs only?

    thanks

    Woody.