About signatures

RT Users
1

Hello,

I have 2 questions about signatures.

  1.   For our "non-request-tracker"-mails I have a HTML-Template, to standardize all our outgoing email signatures (on the email server runs a program that attaches the template with filled in parameters for name phone number etc. to every email)

is it possible to use a HTML-Template like this also for emails sent through request tracker? (the problem is, the software only sees one email address for each queue, so I need to generate the signature directly in RT.

  1.   In the moment our signatures are attached under the quoted text; many customers complain about this. Is it possible to place the signature between message and quoted text?

By the way: we use RT 4.2.8

Best regards,
Bernhard

2

You can use RT templates to add custom signatures to outgoing mail. The
template can read details for the user generating the mail, and output them
in any manner that you wish.

First, you would need to ensure that the necessary information is entered
into each user’s account (Admin > Users > Select).

Second, you would need to create a template (or modify an existing one) to
call on various elements like:

{ $Transaction->CreatorObj->Name }
{ $Transaction->CreatorObj->WorkPhone }

You might want to include logic to omit the fields (and possibly log an
error to RT’s log) if they are empty for a particular user.

Other methods on the CreatorObj are available here:

https://www.bestpractical.com/docs/rt/4.2/RT/User.html

I don’t have an easy answer for moving the quoted text beneath the
signature. As a desperate measure, your template could try to detect the
beginning of quoted text and truncate all content after it. There might be
a big risk of truncating actual non-quoted content though.On 21 January 2015 at 17:47, Eierschmalz, Bernhard < Bernhard.Eierschmalz@scheppach.com> wrote:

Hello,

I have 2 questions about signatures.

  1.   For our “non-request-tracker”-mails I have a HTML-Template, to

standardize all our outgoing email signatures (on the email server runs a
program that attaches the template with filled in parameters for name phone
number etc. to every email)
is it possible to use a HTML-Template like this also for emails sent
through request tracker? (the problem is, the software only sees one email
address for each queue, so I need to generate the signature directly in RT.

  1.   In the moment our signatures are attached under the quoted text;

many customers complain about this. Is it possible to place the signature
between message and quoted text?

By the way: we use RT 4.2.8

Best regards,

Bernhard

3

Hello Alex,

thanks for your detailed mail. I have one idea to fix the position of signature, but for this I need to know one point of configuration.

You wrote:
I don’t have an easy answer for moving the quoted text beneath the signature. As a desperate measure, your template could try to detect the beginning of quoted text and truncate all content after it. There might be a big risk of truncating actual non-quoted content though.

This was the basic for my idea.
My idea is to split the {$Transaction->Content()} part into 2 pieces:

  1.   Until “on <date> <name> wrote”

  2.   After “on <date> <name> wrote”

With this splitting I will be able to place the signatures between the 2 parts.

But to provide a stable splitting, I would like to change the syntax of “on … … wrote” into some clearly syntax (e.g. with entering a new line with “_” before the “on wrote” line)
Can you tell me how to do this?

Best regards
BernhardVon: Alex Peters [mailto:alex@peters.net]
Gesendet: Montag, 26. Januar 2015 06:29
An: Eierschmalz, Bernhard
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] about signatures

You can use RT templates to add custom signatures to outgoing mail. The template can read details for the user generating the mail, and output them in any manner that you wish.

First, you would need to ensure that the necessary information is entered into each user’s account (Admin > Users > Select).

Second, you would need to create a template (or modify an existing one) to call on various elements like:

{ $Transaction->CreatorObj->Name }
{ $Transaction->CreatorObj->WorkPhone }

You might want to include logic to omit the fields (and possibly log an error to RT’s log) if they are empty for a particular user.

Other methods on the CreatorObj are available here:

https://www.bestpractical.com/docs/rt/4.2/RT/User.html

I don’t have an easy answer for moving the quoted text beneath the signature. As a desperate measure, your template could try to detect the beginning of quoted text and truncate all content after it. There might be a big risk of truncating actual non-quoted content though.

4

Hi Bernhard,

working on rt 4.2.9

copy MessageBox to local/html/Elements. if rt is in /opt/rt4:

mkdir /opt/rt4/local/html/Elements && cp /opt/rt4/share/html/Elements/MessageBox $_

change

<% $Default || %><% $message %><% $signature %>

to:

<% $Default || %><% $signature %><% $message %>

clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

restart apache

Roman MasseyOn June 1, 2015 at 2:46:45 AM, Eierschmalz, Bernhard (bernhard.eierschmalz@scheppach.com) wrote:

Hello Alex,

thanks for your detailed mail. I have one idea to fix the position of signature, but for this I need to know one point of configuration.

You wrote:

I don’t have an easy answer for moving the quoted text beneath the signature. As a desperate measure, your template could try to detect the beginning of quoted text and truncate all content after it. There might be a big risk of truncating actual non-quoted content though.

This was the basic for my idea.

My idea is to split the {$Transaction->Content()} part into 2 pieces:

  1.   Until “on <date> <name> wrote”

  2.   After “on <date> <name> wrote”

With this splitting I will be able to place the signatures between the 2 parts.

But to provide a stable splitting, I would like to change the syntax of “on … … wrote” into some clearly syntax (e.g. with entering a new line with “_” before the “on wrote” line)

Can you tell me how to do this?

Best regards

Bernhard

Von: Alex Peters [mailto:alex@peters.net]
Gesendet: Montag, 26. Januar 2015 06:29
An: Eierschmalz, Bernhard
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] about signatures

You can use RT templates to add custom signatures to outgoing mail. The template can read details for the user generating the mail, and output them in any manner that you wish.

First, you would need to ensure that the necessary information is entered into each user’s account (Admin > Users > Select).

Second, you would need to create a template (or modify an existing one) to call on various elements like:

{ $Transaction->CreatorObj->Name }

{ $Transaction->CreatorObj->WorkPhone }

You might want to include logic to omit the fields (and possibly log an error to RT’s log) if they are empty for a particular user.

Other methods on the CreatorObj are available here:

https://www.bestpractical.com/docs/rt/4.2/RT/User.html

I don’t have an easy answer for moving the quoted text beneath the signature. As a desperate measure, your template could try to detect the beginning of quoted text and truncate all content after it. There might be a big risk of truncating actual non-quoted content though.

On 21 January 2015 at 17:47, Eierschmalz, Bernhard Bernhard.Eierschmalz@scheppach.com wrote:

Hello,

I have 2 questions about signatures.

  1.   For our “non-request-tracker”-mails I have a HTML-Template, to standardize all our outgoing email signatures (on the email server runs a program that attaches the template with filled in parameters for name phone number etc. to every email)

is it possible to use a HTML-Template like this also for emails sent through request tracker? (the problem is, the software only sees one email address for each queue, so I need to generate the signature directly in RT.

  1.   In the moment our signatures are attached under the quoted text; many customers complain about this. Is it possible to place the signature between message and quoted text?

By the way: we use RT 4.2.8

Best regards,

Bernhard