About cc options

RT Users
1

hello all
i have configured rt on mandrake10.x
and working fine
but only problem with cc options is not working.
this is my log file

Oct 18 08:41:55 rt RT: rt-3.2.1-1-28-5.10.3684153462579@ueltv.org
#1/28 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:209)
Oct 18 08:41:55 rt RT: rt-3.2.1-1-28-5.10.3684153462579@ueltv.org No
recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:221)
Oct 18 08:41:55 rt RT: rt-3.2.1-1-28-6.7.44206991960546@ueltv.org
#1/28 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:209)
Oct 18 08:41:55 rt RT:
rt-3.2.1-1-28-6.7.44206991960546@ueltv.orgCould not send mail. -No
such file or directory at /opt/rt3/lib/RT/Action/SendEmail.pm line
228. Stack: [/opt/rt3/lib/RT/Action/SendEmail.pm:228]
[/opt/rt3/lib/RT/Action/SendEmail.pm:80]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:203]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:440]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:166]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:132]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3677]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2504]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2437]
[/opt/rt3/lib/RT/Interface/Web.pm:410]
[/opt/rt3/share/html/Ticket/Display.html:108]
[/opt/rt3/share/html/Ticket/Update.html:178]
[/opt/rt3/share/html/autohandler:199]
(/opt/rt3/lib/RT/Action/SendEmail.pm:233)
Oct 18 08:41:55 rt RT: About to think about scrips for transaction29
Oct 18 08:41:55 rt RT: rt-3.2.1-1-28-6.7.44206991960546@ueltv.org
sent To: Cc: venu@ueltv.org Bcc:
(/opt/rt3/lib/RT/Action/SendEmail.pm:269)

how can i solve the problem

venu

2

You didn’t configure properly $RT::SendmailPath option in your RT config.

PS: You didn’t specify version of RT at least.

T.K Venu wrote:

3

T.K Venu wrote:

hi Ruslan

Thanks for giving reply

we r using RT 3.2.1

we have postfix server in another machine.how to redirect RT CC
option to the mailserver
and how can i configure $RT::SendmailPath option in my RT config.(can
u plz define it)
Did you see RT_Config.pm and RT_SiteConfig.pm files?
RT_Config.pm - is default config with comments about each option. You
can override each option in RT_SiteConfig.pm file.

For example we have:
Set($MailCommand , ‘sendmail’);
Set($SendmailArguments , ‘-oi -t -fbounce-return@ourdomain.com’);
All other options are default.

You need some MTA locally. As you can see we use sendmail to transfer
mails further.

					Best regards. Ruslan.