About autocreated user

RT Users
1

Hi,

I’ve got an autocreated user and i assigned him only the right to access
RT.
When connected to RT this user can view his ticket, assuming that these
tickets are in the general queue.

I created a queue “Client”

my question is :

How can i make this user see only his thicket in the queue Client and
not on the general queue anymore.

thanks

2

Sivan DERAY wrote:

Hi,

I’ve got an autocreated user and i assigned him only the right to access
RT.
When connected to RT this user can view his ticket, assuming that these
tickets are in the general queue.

I created a queue “Client”

my question is :

How can i make this user see only his thicket in the queue Client and
not on the general queue anymore.

Grant ShowTicket to requestor role.
Read this for more info about roles and rights in RT
http://wiki.bestpractical.com/?Rights

3

Sivan DERAY wrote:

An auto created profil on rt could be assigned a password so to see only his ticket without assigning them rights.

I created a group which is composed of these two autocreated (Mr.A & Mr.B) persons and assigned this group rights.

my problem is that i’d like Mr.B to be able to see Mr.A’s ticket.

rights seems not to work here

any idea ?
Only workarounds. you can’t grand Right XXX on queue YYY to users that
are in the same group as ticket’s requestor.

  1. use Cc watchers, grand right ShowTicket to Cc watcher role and allow
    requestor to manage ticket’s watchers. So Mr.A adds Mr.B as Cc watcher
    for his tickets(this can be partly automated).

  2. or grand to group XXX right ShowTicket on queue Client. Then all
    users in group XXX could see all tickets in queue Client.

4

Sorry. I mean “grant” not “grand”,
Ruslan U. Zakirov wrote: