A way to send a mail once a field in the ticket is filled

RT Users
1

Hello everyone,

I’m looking for a way to send an email with the information extracted from
the ticket once a particular field is completed.
is that someone has an idea?

thank you very much,

best regards,

2

Hanane,

What fields are you interested in? If is a Custom Field, the code will

be different.

Kenn
LBNLOn 3/6/2009 12:49 AM, hanane ourdani wrote:

Hello everyone,

I’m looking for a way to send an email with the information extracted
from the ticket once a particular field is completed.
is that someone has an idea?

thank you very much,

best regards,

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3

I’m looking for a way to send an email with the information extracted from
the ticket once a particular field is completed.
is that someone has an idea?

You could write a program that extracts ticket information using the REST
interface and then emails it in whatever format you like. But it would be
nice to simply have a button in the web interface that does “email this
ticket history to watchers” or some such. Other ticket systems I’ve used
had that, so I was bit surprised to find that RT did not.

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