A way to know if a user is already looking a ticket I am in


#1

Hello,

I was wondering is there a feature or extension within RT to show when another user is already looking at a ticket I am in, as it is not uncommon for 3 people to reply to a ticket at once whilst not knowing the others are in there. We are on an older version 3.8.11.


#2

Not that I know of, and it would be tricky as RT is web delivered. It would require some sort of regular polling to let the server know that a page is still being looked at.


#3

You may want to to look at