A way to have certain users be notified of new tickets?

Jason_Silverglate · January 8, 2002, 3:05am

Is there a way to have certain users be notified of new tickets and any
actions made on that ticket?

Jason

Matthew_Watson · January 8, 2002, 7:24am

Heya.

I’ve found that if a user changed the queue on a ticket from a queue they
can view, to a queue they cannot view then the page just stalls, and the
apache process goes crazy and up all the memory it can.
I noticed this also happened in rt1, with the only difference being that it
was a perl process that went crazy, for obvious reasons.

I suspect I should just be able to put something like

unless ($Ticket->CurrentUserHasRight(‘ShowTicket’)) {
Abort(“No permission to view ticket”);
}

into Modify.html

Should this work?
Anyone else noticed this?

Mat.

Matthew_Watson · January 9, 2002, 6:28am

Ok, I’ve fixed this up, here are the diff files (against 2.0.8) , never
really used diff, so your milage may differ.

rtbase/lib/RT/Ticket.pm

1304c1304
< unless ($self->OwnerObj->HasQueueRight(Right=> ‘CreateTicket’,

unless ($self->OwnerObj->HasQueueRight(Right=> 'OwnTicket',

2404c2404,2405
< return($self->SetOwner($RT::Nobody->UserObj, ‘Untake’));

#$RT::Logger->debug("mwatson: $RT::Nobody->Id\n");
return($self->SetOwner($RT::Nobody->Id, 'Untake'));

copy rtbase/WebRT/html/Ticket/Modify.html to
/rtbase/local/WebRT/html/Ticket/Modify.html

Then run this diff.
25a26,32

Need to reload incase user can no longer view it, eg queue has changed.

$TicketObj = LoadTicket($id);
unless ($TicketObj->CurrentUserHasRight(‘ShowTicket’)) {
Abort(“No permission to view ticket”);
}

Regards
Mat watson.-----Original Message-----
From: rt-devel-admin@lists.fsck.com
[mailto:rt-devel-admin@lists.fsck.com]On Behalf Of Matthew Watson
Sent: Tuesday, 8 January 2002 6:24 PM
To: rt-devel@lists.fsck.com
Subject: [rt-devel] bug? Moving tickets into queue user cannot view