A user that can 'take', but not 'steal'

RT Users
1

(RT 3.0.8)

I’m trying to create a “group” that I can put people into
if I want them to be able to “take” a ticket but not “steal”

I’ve created a group called “Group2”, and then I went into RT
Configuration → Queues → { selected the queue } → Group Rights
Under “User defined groups” I saw “Group2” listed and I added these bits:
CommentOnTicket
CreateTicket
DeleteTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
TakeTicket

I did not add “StealTicket”. However, “Steal” still appears in the
“Reply | Steal | Comment | Extract Article” bar.

Any ideas?

Thanks!
–tal

Tom Limoncelli - tal@whatexit.org Today’s mighty oak
http://whatexit.org/tal is just yesterday’s nut
http://www.EverythingSysadmin.com that held it’s ground!

2

An acl check probably needs to be added to he UI. Does the
�Steal�actually work?On Fri, Jan 16, 2004 at 04:46:20PM -0500, Tom Limoncelli wrote:

(RT 3.0.8)

I’m trying to create a “group” that I can put people into
if I want them to be able to “take” a ticket but not “steal”

I’ve created a group called “Group2”, and then I went into RT
Configuration → Queues → { selected the queue } → Group Rights
Under “User defined groups” I saw “Group2” listed and I added these bits:
CommentOnTicket
CreateTicket
DeleteTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
TakeTicket

I did not add “StealTicket”. However, “Steal” still appears in the
“Reply | Steal | Comment | Extract Article” bar.

Any ideas?

Thanks!
–tal

–
Tom Limoncelli - tal@whatexit.org Today’s mighty oak
http://whatexit.org/tal is just yesterday’s nut
http://www.EverythingSysadmin.com that held it’s ground!

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

In the UI (in tabs) there is just a check of someone has own rights, if a ticket is onowned, the link take is shown, else the link steal is shown.
While you make that change, what about to change also that only one who has reply or comment rights can repy or comment, how it is now, one with modify rights can reply or comment, you already made a change that you need delete rights to delete a ticket, not just modify.

Thanks

SamuelFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday,16 January,2004 23:49
To: Tom Limoncelli
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] a user that can ‘take’, but not ‘steal’

An acl check probably needs to be added to he UI. Does the Steal actually work?

4

In the UI (in tabs) there is just a check of someone has own rights, if a ticket is onowned, the link take is shown, else the link steal is shown.
While you make that change, what about to change also that only one who has reply or comment rights can repy or comment, how it is now, one with modify rights can reply or comment, you already made a change that you need delete rights to delete a ticket, not just modify.

Sure. I’ll take a patch.

Thanks

Samuel
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

hi
i have the same situation with RT 3.0.6
and yes the steal works
mfg

An acl check probably needs to be added to he UI. Does the
Steal actually work?

(RT 3.0.8)

I’m trying to create a “group” that I can put people into
if I want them to be able to “take” a ticket but not “steal”

I’ve created a group called “Group2”, and then I went into RT
Configuration → Queues → { selected the queue } → Group Rights
Under “User defined groups” I saw “Group2” listed and I added these bits:
CommentOnTicket
CreateTicket
DeleteTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
TakeTicket

I did not add “StealTicket”. However, “Steal” still appears in the
“Reply | Steal | Comment | Extract Article” bar.

Any ideas?

Thanks!
–tal

Michael Pilz Maurer IT Systemlösungen KEG
Projektleiter

Kohlgasse 51/9 Tel: +43 1 545 449 715
A - 1050 WIEN Fax: +43 1 545 449 722
Mobil: +43 699 1104 3539
michael@maurer-it.com http://www.maurer-it.com