A specific word not working in quick search

1

Hello,

I have very strange problem, I am not able to search for specific word in Search (no result) but when I put that word in “Name” the tickets appear.

Even if search for Nam (without E) it works.

Any suggestion how to fix that?

2

Can you share what the query looks like, I am confused by the name bit

3

Hello,

Neven - not working
“Neven” - working
Neve - working

4

By adding quotes you’re telling RT to do a full text search

5

Yes, but without quotes it works with every other word, for example

Emil or “Emil” - same 17 results
Neven - 0 results
Neve or “Neven” - same 337 results

Any explanations?

6

Search for tickets by entering id numbers, subject words “in quotes” , queues by name, Owners by username , Requestors by email address , and ticket statuses . Searching for @domainname.com will return tickets with requestors from that domain.

Any word not recognized by RT is searched for in ticket subjects.

Maybe that? Is it matching on subject?

7

Hello,

I don’t see word Neven in any of that. I mean let say I have ticket named “Neven services down” and when I search Neven (without quotes) there is basically 0 results. If I place quotes “Neven” the ticket “Neven services down” appears immediately. It does not work for “quick ticket search”, when I place Query Builder with subject that matches Neven all ticket appear.

8

OK maybe I see the problem. When I search Neven (without quotes) the quick search tries to find tickets with creator neven (we have such user).