A 'personal' watch list?

RT Users
1

I’m very new to RT so please forgive me if this is a silly question.

Is there a way to create a personal list of tickets I want to keep an
eye on? There are some tickets in our system that have useful
information in them and I want to be able to ‘add them to a personal
watchlist’. (I’m coming from a JIRA background which has a 'watch this’
functionality)

I did a quick search through the mailing list archives but couldn’t find
any mention of such functionality.

Thanks!

Jc

2

I’m very new to RT so please forgive me if this is a silly question.

Is there a way to create a personal list of tickets I want to keep
an eye on? There are some tickets in our system that have useful
information in them and I want to be able to ‘add them to a personal
watchlist’. (I’m coming from a JIRA background which has a ‘watch
this’ functionality)

Assuming you’re using a current RT, just click the stars in the upper right hand corner of a ticket.

3

Thanks for the comment Jesse. We’re using RT 3.6.10 and I can’t see a
‘star’. I see the latest version is 3.8? Is the ‘star’ only available in
3.8?

JcOn 04/23/2010 10:20 AM, Jesse Vincent wrote:

On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote:

I’m very new to RT so please forgive me if this is a silly question.

Is there a way to create a personal list of tickets I want to keep
an eye on? There are some tickets in our system that have useful
information in them and I want to be able to ‘add them to a personal
watchlist’. (I’m coming from a JIRA background which has a ‘watch
this’ functionality)

Assuming you’re using a current RT, just click the stars in the upper right hand corner of a ticket.

I did a quick search through the mailing list archives but couldn’t
find any mention of such functionality.

Thanks!

Jc

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4

Thanks for the comment Jesse. We’re using RT 3.6.10 and I can’t see
a ‘star’. I see the latest version is 3.8? Is the ‘star’ only
available in 3.8?

It’s a core feature in 3.8, yes.

5

Stars are just bookmarks, similar to gmail. They don’t let you track
ticket progress directly. For that you either need to add yourself as
a watcher, or use a dashboard report (also new to 3.8). With a dashboard
you take a saved search query (could even be “starred tickets”) and
return information about them e.g; periodic email.

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