<a href> tags for URL's not working

RT Users
1

Hello,

Currently when a ticket is sent in that contains a URL, it is not
clickable (i.e.- when I view source I see no tags). Is it
possible to change this behavior? Sorry but I’ve looked through the
documentation and can’t see anything on this.

Thanks in advance,
Duncan

2

IMHO Request Tracker Wiki should help
Duncan Morgan - GMI wrote:

3

Thanks Ruslan.From: Ruslan Zakirov [mailto:Ruslan.Zakirov@miet.ru]
Sent: Thursday, May 19, 2005 5:28 AM
To: Duncan Morgan - GMI
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] tags for URL’s not working

IMHO Request Tracker Wiki should help
Duncan Morgan - GMI wrote:

Hello,

Currently when a ticket is sent in that contains a URL, it is not
clickable (i.e.- when I view source I see no tags). Is it
possible to change this behavior? Sorry but I’ve looked through the
documentation and can’t see anything on this.

Thanks in advance,
Duncan

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

!DSPAM:428c85ec118911016978178!

4

Duncan Morgan - GMI wrote:

Currently when a ticket is sent in that contains a URL, it is not
clickable (i.e.- when I view source I see no tags). Is it
possible to change this behavior? Sorry but I’ve looked through the
documentation and can’t see anything on this.

IMHO Request Tracker Wiki should help

[ top-posting is baa-a-a-a-d ]

Note the comment in the source that it’s dangerous…

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me
5

Thanks Jay.

So there is no safe/good way to do this? It was available in RT v2.x.

DuncanFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jay R.
Ashworth
Sent: Thursday, May 19, 2005 8:08 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] tags for URL’s not working

Duncan Morgan - GMI wrote:

Currently when a ticket is sent in that contains a URL, it is not
clickable (i.e.- when I view source I see no tags). Is it
possible to change this behavior? Sorry but I’ve looked through the
documentation and can’t see anything on this.

IMHO Request Tracker Wiki should
help

[ top-posting is baa-a-a-a-d ]

Note the comment in the source that it’s dangerous…

Cheers,
– jra
Jay R. Ashworth
jra@baylink.com
Designer Baylink
RFC 2100
Ashworth & Associates The Things I Think
'87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727
647 1274

  If you can read this... thank a system administrator.  Or two.

–me
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

!DSPAM:428cabdc314351380510983!

6

Duncan Morgan - GMI wrote:

Currently when a ticket is sent in that contains a URL, it is not
clickable (i.e.- when I view source I see no tags). Is it
possible to change this behavior? Sorry but I’ve looked through the
documentation and can’t see anything on this.

IMHO Request Tracker Wiki should
help

[ top-posting is baa-a-a-a-d ]

Note the comment in the source that it’s dangerous…

[ No he didn’t; I wrote that. Duncan replied: ]

So there is no safe/good way to do this? It was available in RT v2.x.

Oh, it will likely work, it just puts control of a privileged user’s
web browser into the hands of an unprivileged ticket email-submitter.

Presumably, you might pull nasty tricks that way.

There’s an extension, I think, for Firefox that adds “Open new tab on
selected text” when you select the text of a URL off the screen; might
that be a safer, but still acceptable, approach?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me