A header line which makes RT not re-open tickets?

Hi all,

is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the reply as
a comment but not re-open any closed tickets?

As always, if there is not, what would others think of the usefulness of
such a thing?

Thanks,
Richard

You want to look at RT::Action::AutoOpen.

Particularly, you’re looking for a line like this:

     return undef if ($msg->GetHeader('RT-Control') || '') =~ / 

\bno-autoopen\b/i;On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:

Hi all,

is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the
reply as
a comment but not re-open any closed tickets?

As always, if there is not, what would others think of the
usefulness of
such a thing?

Thanks,
Richard


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   return undef if ($msg->GetHeader('RT-Control') || '') =~

/\bno-autoopen\b/i;

Perfect, thanks.

Richard