You want to look at RT::Action::AutoOpen.
Particularly, you’re looking for a line like this:
return undef if ($msg->GetHeader('RT-Control') || '') =~ /
\bno-autoopen\b/i;On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:
is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the
a comment but not re-open any closed tickets?
As always, if there is not, what would others think of the
such a thing?
Community help: http://wiki.bestpractical.com
Commercial support: firstname.lastname@example.org
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com