Hi all,
is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the reply as
a comment but not re-open any closed tickets?
As always, if there is not, what would others think of the usefulness of
such a thing?
Thanks,
Richard
You want to look at RT::Action::AutoOpen.
Particularly, you’re looking for a line like this:
return undef if ($msg->GetHeader('RT-Control') || '') =~ /
\bno-autoopen\b/i;On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:
Hi all,
is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the
reply as
a comment but not re-open any closed tickets?
As always, if there is not, what would others think of the
usefulness of
such a thing?
Thanks,
Richard
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