A few questions

RT Users
1

Hi

I have a couple of questions:

  1. We were testing RT with minimal configuration (we left SiteConfig
    empty) and now we want to start using it seriously. We added the needed
    configurations to SiteConfig, but RT has not picked up on them. Is
    dumping the old database a must? We’d rather not do it because there are
    some tickets in there that we want to keep.

  2. How (and where in the WebUI) do I give a user the ability to add
    content to a custom field? We gave full rights to the users on the
    custom fields, but I can’t find how and where a user can add/change the
    content of a custom field.

TUA
Paolo