A few questions regarding customization

RT Users
1

I would like to remove the “Owner” tab from all users except for users
that belong to a certain group, (lets call it admins)

i would like to make it so that a user can only see queues (when
creating a ticket) for those queues that he has permissions for.

i would like it that when a user attempts to do anything, create a
ticket, view a ticket, etc… if there is no email address associated
with this user he should have to update that info. (NOTE: i am using
LDAP for authent)

thats about all i heavily modified it and so far so good but at these
three items i am a bit stumped.

thanx
Steve Rieger
646-335-8915 (Cell)
212-804-1131 (Work)
212-804-1200 (Fax)
chozrim (AIM)

2

[snip]

i would like to make it so that a user can only see queues (when
creating a ticket) for those queues that he has permissions for.
You shouldn’t modify RT to achieve this. Remanage Group/Users rights.
See wiki Rights page.

[snip]

thats about all i heavily modified it and so far so good but at these
three items i am a bit stumped.

thanx

Best regards, Ruslan.

3

Steve Rieger wrote:

I would like to remove the “Owner” tab from all users except for users
that belong to a certain group, (lets call it admins)

still open

i would like to make it so that a user can only see queues (when
creating a ticket) for those queues that he has permissions for.

my bad i titally forgot the ACL’s

i would like it that when a user attempts to do anything, create a
ticket, view a ticket, etc… if there is no email address associated
with this user he should have to update that info. (NOTE: i am using
LDAP for authent)

still open

thats about all i heavily modified it and so far so good but at these
three items i am a bit stumped.

thanx

Steve Rieger
646-335-8915 (Cell)
212-804-1131 (Work)
212-804-1200 (Fax)
chozrim (AIM)