A customization question

RT Users
1

Hi all,

In our environment, we often need to change owner of a ticket. I
would like to know how RT can notify/send email to the person who is
assigned to be the owner of a task? For example: A is the owner of
ticket #5. The administrator takes ticket #5 and gives it to B so B
now owns ticket #5. We would like B to be notified/sent an email in
the “given to B” part. How can I do this? I don’t know how to send
an email through a scrip yet, but that’s what I think how it should be
done.

Any help or tip is appreciated. Thanks.

2

Oh yes, I guess someone inadvertently changed the default global
scrips a bit. My oversight.

Thanks very much.On 11/30/05, Barry L. Kline blkline@attglobal.net wrote:

Howard Kao wrote:

Hi all,

In our environment, we often need to change owner of a ticket. I
would like to know how RT can notify/send email to the person who is
assigned to be the owner of a task? For example: A is the owner of
ticket #5. The administrator takes ticket #5 and gives it to B so B
now owns ticket #5. We would like B to be notified/sent an email in
the “given to B” part. How can I do this? I don’t know how to send
an email through a scrip yet, but that’s what I think how it should be
done.

Doesn’t the global script #2 already do what your’re asking?

Scrip #2:
On Owner Change Notify Owner with template Transaction