I’m trying to get RT 3.8.1 installed on a Ubuntu v8.10 server, and I
seem to be setting it up wrong. I keep getting a 404 message when I try
to access RT.
I did find the instructions for upgrading a Ubuntu install from 3.6 to
3.8 (http://www.nabble.com/Re:-Ubuntu-RT-3.8-package-p19726512.html),
but I’m not smart enough to figure out how to run the configure script
properly to get it to install in the locations chosen by the Ubuntu
package, so I’m trying to do a manual install.
I started by loading my server as a Ubuntu LAMP server (I have some
other stuff besides RT that I want to add to this machine later). Then
I installed Mod Perl 2 and ran ‘make fixdeps’, and everything seemed to
go well. I ran Make Install, and installed everything to the default
directory (/opt/rt3/).
Then I copied /opt/rt3/etc/RT_Config.pm to
/opt/rt3/etc/RT_SiteConfig.pm, and changed the following lines:
Set($rtname , “servername.domain.tld”);
Set($Organization , “domain.tld”);
Set($Timezone , ‘US/Central’);
Set($DatabaseUser , ‘rt_user’);
Set($DatabasePassword , ‘mypassword’);
Set($WebPath, “/rt”);
Set($WebBaseURL, ‘http://servername.domain.tld’ .
RT->Config->Get(‘WebDomain’) . ‘:’ . RT->Config->Get(‘WebPort’));
Finally, I modified my Apache configuration file
(/etc/apache2/sites-available/default), so that it looks like this:
<VirtualHost *:80>
ServerAdmin webmaster@localhost
DocumentRoot /var/www/
<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>
<Directory /var/www/>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
</Directory>
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
<Directory "/usr/lib/cgi-bin">
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
</Directory>
ErrorLog /var/log/apache2/error.log
# Possible values include: debug, info, notice, warn, error,
crit,
# alert, emerg.
LogLevel warn
CustomLog /var/log/apache2/access.log combined
Alias /doc/ "/usr/share/doc/"
<Directory "/usr/share/doc/">
Options Indexes MultiViews FollowSymLinks
AllowOverride None
Order deny,allow
Deny from all
Allow from 127.0.0.0/255.0.0.0 ::1/128
</Directory>
as RT is out of document root then we want alias
and should define directory access
Alias /rt/ /opt/rt3/share/html/
<Directory /opt/rt3/share/html/>
Order allow,deny
Allow from all
PerlRequire /opt/rt3/bin/webmux.pl
<Location /rt/>
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
I can get a page to load at http://servername.domain.tld, but if I go to
http://servername.domain.tld/rt, I get a 404:
Not Found
The requested URL /rt was not found on this server.
Apache/2.2.9 (Ubuntu) PHP/5.2.6-2ubuntu4 with Suhosin-Patch
mod_perl/2.0.4 Perl/v5.10.0 Server at servername.domain.tld Port 80
/var/log/apache2/error.log reads:
[error] [client 192.168.0.123] File does not exist: /var/www/rt
I think that the problem should be easy to fix, if you know apache well.
I’d really love to use RT 3.8 on Ubuntu. I’d rather not switch
distributions, or use an earlier version.
Does anyone have any suggestions for me?
Thanks
Jared Liebl
MIS Manager - Wisconsin Region
Industrial Controls Distributors