4.0.1 Cannot search for attachments in native file format

RT Users
1

We are not able to search for none text attachments in RT. Further, we indexed the RT database with google and the attachments do not open. Is there a config that we are missing or does RT not handle native format attachments?

2

We are not able to search for none text attachments in RT. Further, we indexed the RT database
with google and the attachments do not open. Is there a config that we are missing or does RT
not handle native format attachments?

Barbara

I’m not sure what you mean that you indexed the database with google
and what a “native format attachment” is.

-kevin