4.0.0 issue

RT Users
1

Hi,

I just did a fresh install of RT 4.0.0. Upon starting apache server, I had
following error:

[Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while loading
/opt/rt4/sbin/rt-server: Can’t locate object method “PSGIApp” via package
"RT::Interface::Web::Handler" at /opt/rt4/sbin/rt-server line 138.\n

During build and installation, all dependencies were found.

Any help is appreciated.

Simon

2

Hi,

I just did a fresh install of RT 4.0.0. Upon starting apache server, I had following error:

[Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while loading
/opt/rt4/sbin/rt-server: Can’t locate object method “PSGIApp” via package
“RT::Interface::Web::Handler” at /opt/rt4/sbin/rt-server line 138.\n

During build and installation, all dependencies were found.

Are there any local customizations?

You also don’t say if you’re using mod_perl or fastcgi and how you’ve
configured it.

-kevin

3

It’s mod_perl 2.x. It’s installed to /usr/local/rt4.On Fri, Apr 29, 2011 at 8:54 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Apr 29, 2011 at 03:33:00PM -0700, Simon Gao wrote:

Hi,

I just did a fresh install of RT 4.0.0. Upon starting apache server, I
had following error:

[Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while
loading
/opt/rt4/sbin/rt-server: Can’t locate object method “PSGIApp” via
package
“RT::Interface::Web::Handler” at /opt/rt4/sbin/rt-server line 138.\n

During build and installation, all dependencies were found.

Are there any local customizations?

You also don’t say if you’re using mod_perl or fastcgi and how you’ve
configured it.

-kevin

4

It’s mod_perl 2.x. It’s installed to /usr/local/rt4.

Why do your error messages reference /opt/rt4 if things are in
/usr/local/rt4?

You also didn’t answer the question about customizations

-kevin> On Fri, Apr 29, 2011 at 8:54 PM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:

 On Fri, Apr 29, 2011 at 03:33:00PM -0700, Simon Gao wrote:
 > Hi,
 >
 > I just did a fresh install of RT 4.0.0. Upon starting apache server, I had following
 error:
 >
 > [Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while loading
 > /opt/rt4/sbin/rt-server: Can't locate object method "PSGIApp" via package
 > "RT::Interface::Web::Handler" at /opt/rt4/sbin/rt-server line 138.\n
 >
 > During build and installation, all dependencies were found.

 Are there any local customizations?

 You also don't say if you're using mod_perl or fastcgi and how you've
 configured it.
 -kevin

References

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  1. mailto:falcone@bestpractical.com