3 question about RT

hello.
i am trying out RT and now have three questions.

is there a web interface to add new tickets that can
be used without having to log in?
or do we have to create a form that sends an e-mail to
RT?

The RT at a glance page can be globally edited
following the instructions found here:
http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance
those worked.

in the same manner i tried to change the content
(showed columns) of “10 highest priority tickets I
own”, when i did that the content changed but no
tickets showed up for the users even though there were
tickets.

is it possible to change the default content of “10
highest priority tickets I own” or “10 newest unowned
tickets”, and if so, how?

if the server that runs RT does not have an outgoing
email service, how do i set up RT to use an
SMTP-server (or something else) on another server?
please point me to the correct documentation.

from testing RT this far, RT seems to suite our needs
better then many other request tracking systems. too
bad it quite a bit harder to set up.

karl

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one at a time in line

hello.
i am trying out RT and now have three questions.

is there a web interface to add new tickets that can
be used without having to log in?
or do we have to create a form that sends an e-mail to
RT?

i wrote a desktop app and a php web page that does this,

tis not hard at all. (cant share cause its corp property)

The RT at a glance page can be globally edited
following the instructions found here:
http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance
those worked.

in the same manner i tried to change the content
(showed columns) of “10 highest priority tickets I
own”, when i did that the content changed but no
tickets showed up for the users even though there were
tickets.

is it possible to change the default content of “10
highest priority tickets I own” or “10 newest unowned
tickets”, and if so, how?

what are you trying to show , what did you change

if the server that runs RT does not have an outgoing
email service, how do i set up RT to use an
SMTP-server (or something else) on another server?
please point me to the correct documentation.

from testing RT this far, RT seems to suite our needs
better then many other request tracking systems. too
bad it quite a bit harder to set up.

the same way you relay your crons mail, setup sendmail/postfix or
whatever to relay through your relay server.

rt dont know much about mail, it send it to the mailq, and the mailq,
will relay it for ya. rt does not run a smtp daemon.

Chaim Rieger

The RT at a glance page can be globally edited
following the instructions found here:

http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance

those worked.

in the same manner i tried to change the content
(showed columns) of “10 highest priority tickets
I
own”, when i did that the content changed but no
tickets showed up for the users even though there
were
tickets.

is it possible to change the default content of
"10
highest priority tickets I own" or “10 newest
unowned
tickets”, and if so, how?

what are you trying to show , what did you change

on the RT at a glance page, i would like the "N
highest priority tickets I own"
to display:
Requestors
Subject
Priority
Queue
Status
Priority
Created (relative)
Started (relative)
Due (relative)

i did change this for the root user, and then executed
the following SQL:

update attributes
set content=
(SELECT content FROM attributes where id=‘7’ and
objectid=‘12’ and name=‘Pref-RT::Attribute-1’ )
WHERE id=‘1’
and description=’[_1] highest priority tickets I own’;

the query actually only needs the id-columns in the
where clauses, the extra where criteria are there only
for human redability.

in other words, i copy the content from the root user
to the content of the system settings.

after i have done this, all users will see the
correct layout of "N highest priority tickets I own"
but no one will see any tickets they own.

the question was, how can i change the default layout
of “N highest priority tickets I own”?

karl

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http://mail.yahoo.com

hello.
i am trying out RT and now have three questions.

is there a web interface to add new tickets that can
be used without having to log in?
or do we have to create a form that sends an e-mail to
RT?

You could just have a link to a guest account…